Connect Zendesk to Agent mail
When something happens in Zendesk, Notis takes the next step in Agent mail. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Zendesk to Agent mail
Send a quick acknowledgment for every new Zendesk ticket
When a Zendesk ticket arrives, send the requester a clear acknowledgment email with expected next steps.
Route urgent Zendesk tickets by email
Analyze each new Zendesk ticket for urgency and email the right internal recipient when it needs fast attention.
Build an inbox digest from new Zendesk tickets
Collect recent Zendesk ticket details and send a concise digest to an Agent mail inbox for daily triage.
Ask for missing reproduction details on new tickets
When a ticket lacks details, send a focused Agent mail message asking the customer for the information needed to investigate.
Email a bug triage summary for new Zendesk tickets
Summarize likely bugs, customer impact, and open questions from each new ticket for an engineering inbox.
Review customer sentiment across new Zendesk tickets
Read new ticket content and collect messages that indicate frustration, churn risk, or praise in Agent mail.
Welcome every new Zendesk user
When a Zendesk user is created, send a friendly welcome email with the approved onboarding information.
Notify an account owner when a Zendesk user appears
Send an internal Agent mail alert when a new Zendesk user is created, with the context your account team needs.
Collect new Zendesk users for onboarding review
List recent Agent mail messages about newly created Zendesk users so your team can review onboarding in one place.
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
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- Audit logs for compliance teams
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Zendesk and Agent mail
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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