Route urgent Zendesk tickets automatically
Make time sensitive requests visible before they become escalations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
Urgent tickets can get buried in a crowded support view.
- Surface urgent requests quickly
- Give recipients useful context
- Reduce manual queue scanning
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation and describe how to recognize urgency and who should be notified.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where run reports should go.
- 5Test with one real urgent ticket.
Questions about this workflow
How does Notis know what counts as urgent?
Describe your urgency rules in the automation prompt, such as outage language, executive accounts, or safety concerns.
Can it notify more than one person?
Yes. Provide the approved recipient list or distribution address in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agent mail.