Create a support ticket digest
Start triage with one focused view of what changed.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Messages
List messages from an agentmail inbox
Why this helps
Switching between support views makes it easy to miss patterns and follow ups.
- Reduce context switching
- See new work in one place
- Make triage easier to start
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation that summarizes the available new ticket details into a digest.
- 3Pick the New Zendesk Ticket trigger and tell Notis how to group entries.
- 4Choose the report channel.
- 5Test with one real ticket.
Questions about this workflow
Is this a scheduled digest?
This workflow starts from each new ticket event. Ask Notis to update or summarize a designated inbox thread if you want an ongoing digest.
Can it include suggested next actions?
Yes. State the triage questions or action format you want Notis to use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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