Confirm resolutions before closing
Make sure the customer agrees with the fix before work disappears from view.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
Tickets can close while the customer still considers the issue unresolved.
- Reduce premature closures
- Create a clear confirmation trail
- Improve customer confidence
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation defining when a ticket needs confirmation and the approved message format.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the run report destination.
- 5Test with one real resolution candidate.
Questions about this workflow
How does it know a ticket needs confirmation?
Provide the signals or ticket language that should trigger a confirmation request.
Can it include the proposed fix?
Yes. Tell Notis to include the available resolution details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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