Return
Refund Policy
Last updated: January 4, 2026
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer returns within 7 days of purchase. You can return your product for a refund to the original payment method.
Please note: Usage should be bellow 10% of the monthly usage cap.
Return Process
To return an item, email us at flo@mindtheflo.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 7 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at flo@mindtheflo.com
How to request help with a charge
Contact us as soon as you notice a billing problem and include the email address attached to your Notis account, the charge date, and a short explanation of what happened. Please do not send card numbers or other sensitive payment details. We can identify the payment from your account information and Stripe receipt.
We review each request against the policy above and the service usage linked to the subscription. If we need more context, support will reply before making a decision. Approved refunds return to the original payment method; bank processing times can vary after the refund is issued. You can open the Contact option in the footer from any page to start the conversation with support.