Acknowledge new Zendesk tickets automatically
Keep customers informed while your team works the queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
New tickets can sit without a reassuring first response during busy periods.
- Reduce perceived response delays
- Set expectations consistently
- Free agents from repetitive first replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation in Automations using this workflow outcome.
- 3Tell Notis to acknowledge each new ticket and include the ticket subject and expected response window.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Can the email include the ticket subject?
Yes. Tell Notis to include the subject and any other details available in the new ticket event.
Can I set the response window?
Yes. Include your preferred response window in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agent mail.