Request the next customer update
Keep investigations moving with a focused question.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
Support work stalls when the customer has not shared the latest result or evidence.
- Keep investigations moving
- Ask focused questions
- Reduce inactive ticket time
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation defining stalled signals and the update question to send.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where run reports go.
- 5Test with one ticket awaiting customer input.
Questions about this workflow
Can it ask different questions by issue type?
Yes. Provide the issue types and approved question for each one.
Can it avoid sending when the ticket already has an update?
Yes. Instruct Notis to send only when the required update is absent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agent mail.