Fetch the exact email behind a ticket
Open the source message that explains what the customer needs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Message
Get a specific message from an agentmail inbox
Why this helps
Investigators lose time searching for one relevant message among many threads.
- Speed investigation
- Reduce search errors
- Preserve original wording and context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation instructing Notis to use the available message reference and summarize the result.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where run reports go.
- 5Test with one ticket containing a valid message reference.
Questions about this workflow
What if the ticket has no message reference?
Tell Notis to report that the reference is missing and provide a fallback instruction.
Can it extract specific parts of the message?
Yes. Specify the sections or facts your investigation needs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Agent mail.