Keep customer sentiment visible
Spot relationship signals while the conversation is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Messages
List messages from an agentmail inbox
Why this helps
Sentiment is easy to overlook when teams focus only on ticket closure.
- Surface churn signals
- Recognize positive feedback
- Support timely leadership review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation defining the sentiment signals and the inbox where findings belong.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the report channel.
- 5Test with one real ticket containing clear sentiment.
Questions about this workflow
Can it capture praise as well as complaints?
Yes. Define the positive and negative signals you want to collect.
Does it calculate a formal score?
It can summarize and classify language, but any scoring rubric must be supplied in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agent mail.