Make high impact tickets visible
Give leadership the signal and context needed to respond quickly.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
Major customer issues can remain invisible until they become public escalations.
- Improve escalation awareness
- Summarize business impact
- Support faster decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation defining impact thresholds and the leadership recipients.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the run report destination.
- 5Test with one high impact ticket.
Questions about this workflow
What impact thresholds should I use?
Specify your own criteria, such as affected users, strategic accounts, outage scope, or revenue exposure.
Can the alert include uncertainty?
Yes. Ask Notis to label confirmed facts and estimates separately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agent mail.