Check prior email context for tickets
Bring earlier customer conversations into support triage.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Messages
List messages from an agentmail inbox
Why this helps
Agents may answer a new ticket without seeing related email history.
- Reduce repeated questions
- Improve continuity
- Prepare better first responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation telling Notis what customer identifiers and context to look for.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the report channel.
- 5Test with one ticket that has prior email history.
Questions about this workflow
Will it always find a matching message?
No. Matching depends on identifiers available in the event and the messages in the Agent mail inbox.
Can it summarize the found context?
Yes. Ask Notis to return a concise summary with relevant dates and open questions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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