Send a relevant first introduction
Help new users understand the next useful step immediately.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Send Email
Send an email using agentmail api
Why this helps
Generic onboarding messages can leave users unsure where to begin.
- Make onboarding more relevant
- Guide users to a next step
- Reduce generic email noise
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation explaining how to tailor the introduction from available user context.
- 3Pick the New User Created trigger.
- 4Choose where run reports go.
- 5Test with one real user creation.
Questions about this workflow
What context can personalize the email?
Use only context available in the event, such as name, organization, or role, when present.
Can I define different next steps?
Yes. Provide the approved guidance for each supported user context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Agent mail.