Create clear internal ticket handoffs
Move work between people without losing the important details.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
Handoffs often require rewriting the same ticket context for another teammate.
- Reduce handoff friction
- Preserve critical context
- Clarify the next owner
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation defining the handoff structure and approved recipient.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where run reports go.
- 5Test with one ticket that needs another owner.
Questions about this workflow
Can it recommend an owner?
It can suggest an owner using rules you provide, but the source event must contain enough context.
Can the handoff include open questions?
Yes. Ask Notis to list unresolved questions explicitly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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