Review related customer threads
See what has already been promised before replying again.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Messages
List messages from an agentmail inbox
Why this helps
A new ticket can reopen an issue discussed in older email threads.
- Avoid conflicting replies
- Recover prior commitments
- Improve customer continuity
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation defining matching clues and the commitments to extract.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where run reports go.
- 5Test with one ticket linked to an earlier conversation.
Questions about this workflow
Can it flag conflicting commitments?
Yes. Ask Notis to compare found messages and call out contradictions.
What if several threads match?
Tell Notis how to rank matches, such as recency or exact customer address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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