Request the details support needs
Ask one clear follow up instead of starting an endless back and forth.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Email
Send an email using agentmail api
Why this helps
Investigations stall when tickets arrive without steps, timing, or environment details.
- Improve ticket quality
- Reduce repeated questions
- Speed up investigation handoffs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agent mail once in the Notis portal.
- 2Create an automation that checks for missing investigation details and drafts a concise request.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the run report destination.
- 5Test with one real incomplete ticket.
Questions about this workflow
What details can it request?
Specify the details your team needs, such as steps to reproduce, timestamps, account context, or screenshots.
Will it ask when details are already present?
Tell Notis to send only when required information is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agent mail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New User Created
Triggered when a new user is created in Zendesk.
Send Email
Send an email using agentmail api
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agent mail.