Connect Linear to Freshdesk

When something happens in Linear, Notis takes the next step in Freshdesk. Describe what you want in plain English, or start from one of the examples below.

When this happens · Trigger

Do this · Action

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Examples

Ways Notis can move work from Linear to Freshdesk

View example

Turn every new Linear issue into a Freshdesk support ticket automatically

The moment a new issue is created in Linear, Notis opens a matching Freshdesk ticket so support work never lives only in your engineering tool.

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Reply to the linked Freshdesk ticket whenever a Linear issue changes status

When a Linear issue moves forward, Notis posts a reply on the connected Freshdesk ticket so the customer hears about progress without you drafting the update.

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Push new Linear comments straight into the customer's Freshdesk reply

When a comment lands on a Linear issue, Notis relays the relevant part as a reply on the linked Freshdesk ticket so the customer stays in the loop.

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Keep Freshdesk ticket details in sync when a Linear issue is updated

When a Linear issue changes priority, status, or labels, Notis updates the matching Freshdesk ticket so both tools tell the same story.

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Open a Freshdesk ticket for every new public-team Linear issue

New issues in your public Linear teams become Freshdesk tickets instantly, so cross-team work always has a support-side home.

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Tell waiting Freshdesk customers when a Linear project update is posted

When you post a project update in Linear, Notis replies on the related Freshdesk tickets so customers hear the news without a mass email.

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Create Freshdesk tickets from new private-team Linear issues

New issues in your private Linear teams open matching Freshdesk tickets, keeping sensitive work tracked on the support side too.

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Send a resolution reply in Freshdesk when a Linear issue is closed

When a Linear issue is marked done, Notis replies on the linked Freshdesk ticket to tell the customer the fix has shipped.

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Get a daily digest of all open Freshdesk tickets before you touch Linear

Each morning Notis pulls all your Freshdesk tickets so you start the day knowing what support looks like, not buried in Linear.

Supported Triggers and Actions

Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.

Linear triggers

Freshdesk actions

Comment Received Trigger

Triggered when a comment is received.

TriggerInstant

Create Ticket

Creates a new ticket in freshdesk.

ActionInstant

Issue Created Trigger

Triggered when a new issue is created.

TriggerInstant

Delete Ticket

Deletes an existing ticket in freshdesk.

ActionInstant

Issue Updated Trigger

Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.

TriggerInstant

Get Tickets

Retrieves a list of tickets from freshdesk.

ActionInstant

Private Team Comment Created

Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).

TriggerPolling

List All Tickets

Lists all tickets in freshdesk.

ActionInstant

Private Team Issue Created

Fires when a new issue appears in a private Linear team (polled with the connected user's token).

TriggerPolling

Reply to Ticket

Replies to an existing ticket in freshdesk.

ActionInstant

Private Team Issue Properties Updated

Fires when properties on an issue change in a private Linear team (polled with the connected user's token).

TriggerPolling

Update Ticket

Updates an existing ticket in freshdesk.

ActionInstant

Project Created

Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.

TriggerPolling

View Ticket

Views an existing ticket in freshdesk.

ActionInstant

Project Properties Updated

Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.

TriggerPolling

Trigger Types

Four ways to start an automation.

A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.

Integration triggers

Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.

New Notion pageStripe chargeCalendar event

Webhook triggers

A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.

Any HTTP POSTCustom backendIoT event

Works with

ZapierPipedream

Most used

Recurring triggers

Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.

Daily · 8:00HourlyWeekdays only

Coming soon

Database triggers

Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.

Row insertedValue > limitQuery match

Why AI automation

Classic automation breaks. AI adapts.

Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.

Classic automationAI automation

Cost

$ · pay per run

$$ · AI models per run

Reliability

Breaks on schema change

Adapts to format changes

Setup

Click 8 dropdowns

Describe it in English

Handles fuzzy

Hard-coded fields only

Reads intent, summarises

Human in loop

Bolted on

Built in · approval inbox

Maintenance

You own every break

Self-heals · we own it

Ease of use

Describe it. Notis builds it.

Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.

You · in the Notis Builder

NEW

“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”

Notis built this automation:

TriggerRow added to "Q4 OKRs"

Condition✦Status = "Blocked"

AI step✦Summarise the blocker in plain English

ActionDM the row owner with summary

Timeout✦No reply in 24h → ping you

Observability

Watch every run.

Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.