Reply to a Freshdesk ticket when a public-team Linear comment is posted
Your public teams talk through issues in Linear comments, and the customer in Freshdesk never hears any of it. This automation catches new public-team comments and posts the relevant reply on the linked ticket, so the discussion actually reaches the person waiting on it.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Public-team comment threads carry the update, but the Freshdesk customer is left refreshing a silent ticket.
- Customers stay current with what the team is discussing
- No manual copy-paste from Linear into the ticket
- Support threads reflect the live public-team conversation
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open your portal link and start a New Automation.
- 3Describe it plainly: when a comment is posted on a public-team Linear issue, reply on the linked Freshdesk ticket.
- 4Pick the Public Team Comment Created trigger and choose a run-report channel.
- 5Post a test comment in a public team and confirm the Freshdesk reply appears.
Questions about this workflow
Can I keep some comments internal?
Yes. Tell Notis in the prompt which kinds of comments to relay and which to skip, and it will follow that.
Why choose this over the general comment trigger?
This fires only for public-team comments, so it pairs cleanly with a separate private-team automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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