View a key Freshdesk ticket on a daily schedule
There is always one ticket that must not slip, and it is exactly the one that gets buried. This automation views your priority Freshdesk ticket every day and sends you its current state, so the case you cannot afford to forget stays in front of you.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
View Ticket
Views an existing ticket in freshdesk.
Why this helps
The single most important support ticket gets lost under everything else and only resurfaces when it is already late.
- Your highest-stakes ticket gets checked every single day
- You stop relying on memory to track the case that matters
- The brief lands in your channel without you opening Freshdesk
Setup
Build it in a few focused steps.
- 1Connect Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: every day, view my priority Freshdesk ticket and send me its current state.
- 4Choose a recurring schedule trigger and pick the channel for the brief.
- 5Run it once manually and confirm the ticket status arrives.
Questions about this workflow
How do I tell it which ticket to watch?
Name the ticket or describe how to identify it in your prompt, and Notis will view that one each run.
Can I watch more than one ticket?
Keep this focused on your top case, or create a second automation for another ticket you want briefed daily.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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