Create a Freshdesk ticket when a private-team Linear issue is created
Your private Linear teams handle the sensitive work, and it rarely shows up in support until it becomes a fire. This automation watches your private teams for new issues and opens a Freshdesk ticket for each, so even confidential work has a support-side trail without you re-keying it.
Trigger
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Sensitive work lives in private Linear teams and never reaches support until it has already become a customer problem.
- Confidential engineering work still gets a support record
- Private-team issues become tickets without manual re-entry
- Support is warned early instead of after a customer escalates
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a new issue appears in a private Linear team, open a matching Freshdesk ticket.
- 4Select the Private Team Issue Created trigger and pick a run-report channel.
- 5File a test issue in a private team and confirm the ticket lands in Freshdesk.
Questions about this workflow
Does this respect who can see the private team?
Yes. The private-team trigger polls with your connected Linear token, so it only sees what you can see.
Can I limit what details reach the ticket?
Tell Notis in the prompt to keep sensitive fields out of the ticket, and it will summarize accordingly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
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When this happens · Trigger
Do this · Action
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