Reply to a Freshdesk ticket when a private-team Linear comment is posted
Your private teams discuss the real work in Linear, and the customer waiting in Freshdesk gets none of it. This automation catches new private-team comments and posts a customer-safe reply on the linked ticket, so the person who reported the issue hears back without you exposing internal detail.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Private-team discussion holds the answer, but nothing customer-safe ever makes it back to the Freshdesk ticket.
- Customers hear back even when the work is in a private team
- Notis keeps internal detail out of the customer reply
- You stop manually translating engineering chatter for support
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a comment is posted on a private-team Linear issue, reply on the linked Freshdesk ticket with a customer-safe update.
- 4Select the Private Team Comment Created trigger and pick a run-report channel.
- 5Post a test comment in a private team and confirm the reply lands in Freshdesk.
Questions about this workflow
Will this leak sensitive internal notes to customers?
Tell Notis to keep the reply customer-safe and it will summarize only what is appropriate to share, leaving internal detail behind.
Does it see private teams I do not have access to?
No. It polls with your connected Linear token, so it only sees the private teams you can see.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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