Reply to Freshdesk tickets when a Linear project update is posted
You just posted a project update in Linear, and dozens of customers tied to that work still have open Freshdesk tickets. This automation catches the update and replies on the related tickets, so everyone waiting hears the news without you writing the same message thirty times.
Trigger
Project Update Posted
Fires when a project status update is posted on the Linear project's Updates tab. Covers projects in both public and private teams — polls with the connected user's token.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
A big project update goes out in Linear but the customers who care most, sitting in Freshdesk, never get told.
- Customers tied to a project hear the update the moment you post it
- You write the update once instead of copying it into every ticket
- Support tickets close faster because customers stop chasing status
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open your portal link and start a New Automation.
- 3Describe it plainly: when a project update is posted in Linear, reply on the related Freshdesk tickets.
- 4Pick the Project Update Posted trigger and choose the channel for run reports.
- 5Post a test project update and confirm the Freshdesk replies go out.
Questions about this workflow
How does Notis know which tickets relate to the project?
It reads the project context and matches it to the relevant tickets. You describe the intent once and skip any manual lookup.
Can I reword the update before it reaches customers?
Yes, tell Notis in the prompt to phrase it for customers and it will translate the internal note into a support-friendly reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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