Create a Freshdesk ticket from an incoming webhook
Not every support-worthy event starts in Linear. This automation gives you a webhook that any script, form, or backend can hit, and Notis turns each request into a Freshdesk ticket, so signals from your own tools never fall through the cracks.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Important events happen in your own systems but there is no clean path to get them into Freshdesk without manual entry.
- Any tool that can send an HTTP request can open a ticket
- Support intake stops being limited to what lives in Linear
- You wire it once and reuse it across every backend you run
Setup
Build it in a few focused steps.
- 1Connect Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a webhook arrives, open a Freshdesk ticket from its details.
- 4Choose the incoming webhook trigger and pick a channel for run reports.
- 5Send one test request to the webhook and confirm the ticket appears.
Questions about this workflow
Do I need to format the webhook payload a specific way?
No strict schema is required. Notis reads the request and pulls out what it needs; describe in the prompt what a ticket should contain.
Can the same webhook do more than create a ticket?
Keep each automation focused on one outcome. Create a second automation if you want the webhook to trigger other actions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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