Reply to a Freshdesk ticket when a comment is received in Linear
Half the answer the customer needs is sitting in a Linear comment thread. This automation catches new Linear comments and posts the relevant reply on the connected Freshdesk ticket, so the discussion your team is having actually reaches the person who reported it.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Useful context piles up in Linear comments while the Freshdesk customer waits on an answer that never gets forwarded.
- Answers written in Linear reach the customer without a copy-paste round trip
- Support threads reflect what engineering actually said
- You stop being the human relay between two tools
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the instruction: when a comment is received on a Linear issue, reply on the linked Freshdesk ticket with the relevant update.
- 4Choose the Linear Comment Received trigger and pick a channel for run reports.
- 5Post a test comment in Linear and confirm the Freshdesk reply appears.
Questions about this workflow
Will internal-only comments get sent to the customer?
Tell Notis in the prompt to skip internal notes or only relay customer-safe updates, and it will use that judgment when composing the reply.
Does the whole comment get copied verbatim?
No. Notis summarizes the relevant part into a clean customer reply rather than dumping raw engineering chatter.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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