Create a Freshdesk ticket when a new Linear project is created
A new Linear project means new customer questions are coming, but support usually finds out last. This automation opens a Freshdesk tracking ticket the moment a project is created, so support has a home for the workload before the first customer even asks.
Trigger
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
New projects launch in Linear and support scrambles to catch up once the questions start rolling in.
- Support gets a tracking ticket before the project ships
- New projects never blindside the help desk
- You prepare support workload without a manual kickoff
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open the portal, go to Automations, and click New Automation.
- 3Describe the outcome: when a new Linear project is created, open a Freshdesk tracking ticket for it.
- 4Pick the Project Created trigger and choose a channel for run reports.
- 5Create a test project and confirm the tracking ticket appears in Freshdesk.
Questions about this workflow
Does this cover both public and private projects?
The Project Created trigger polls with your token, so it covers projects you can see across public and private teams.
What goes into the tracking ticket?
Notis pulls project context into the ticket. Describe in your prompt what the ticket should capture and it fills it in.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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