Delete a Freshdesk ticket when a Linear issue is marked duplicate
When you close a Linear issue as a duplicate, the ticket it spawned in Freshdesk just sits there as clutter. This automation notices that kind of update and removes the matching Freshdesk ticket, so your queue reflects only the work that is actually real.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Delete Ticket
Deletes an existing ticket in freshdesk.
Why this helps
Duplicate and invalid Linear issues leave orphaned Freshdesk tickets that clutter the queue and waste review time.
- Your Freshdesk queue stays free of ticket noise
- Duplicate work cleans up without a manual sweep
- Reviews focus on real tickets, not leftover clutter
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open the portal, go to Automations, and click New Automation.
- 3Describe it plainly: when a Linear issue is marked duplicate or invalid, delete the matching Freshdesk ticket.
- 4Pick the Linear Issue Updated trigger and choose a channel for run reports.
- 5Mark a test issue as duplicate and confirm the ticket is removed in Freshdesk.
Questions about this workflow
How does it know an issue is a duplicate?
It reads the status or label change. Define what counts as duplicate or invalid in your prompt and Notis follows that.
Could this delete a ticket I wanted to keep?
Notis reports each run to your chosen channel, and you can scope the prompt tightly so only clearly duplicate issues trigger a deletion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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