Create a Freshdesk ticket when a public-team Linear issue is created
Your public Linear teams move fast and support can barely keep up. This automation watches those teams for new issues and opens a Freshdesk ticket for each one, so shared engineering work always has a support-side record without anyone re-entering it.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Fast-moving public Linear teams generate work that support never sees until a customer complains.
- Shared team work gets a support ticket the instant it is filed
- Support sees cross-team engineering activity in real time
- Nothing from your public teams slips past the help desk
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a new issue is created in a public Linear team, open a matching Freshdesk ticket.
- 4Select the Public Team Issue Created trigger and choose a run-report channel.
- 5Create a test issue in a public team and confirm the ticket appears in Freshdesk.
Questions about this workflow
What is the difference from the general Issue Created trigger?
This one fires specifically for public-team issues, so it is ideal when your private teams should stay out of Freshdesk.
Do private-team issues also trigger this?
No. Use the private-team version of this automation if you want those covered too.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Comment Received Trigger
Triggered when a comment is received.
Create Ticket
Creates a new ticket in freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
Delete Ticket
Deletes an existing ticket in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Tickets
Retrieves a list of tickets from freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List All Tickets
Lists all tickets in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
View Ticket
Views an existing ticket in freshdesk.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Connect any two apps with Notis in the middle.
Not just Linear and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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