Connect Zendesk to Certifier

When something happens in Zendesk, Notis takes the next step in Certifier. Describe what you want in plain English, or start from one of the examples below.

When this happens · Trigger

Do this · Action

Build an automation Browse examples

Examples

Ways Notis can move work from Zendesk to Certifier

View example

Issue a welcome credential for every new Zendesk user

When Zendesk creates a user, create, issue, and email a Certifier credential using the available user details.

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Find the right Certifier group for new Zendesk users

Use each new Zendesk user event to retrieve Certifier groups so onboarding can be routed to the right credential program.

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Review Certifier designs for new user onboarding

When a new Zendesk user appears, list Certifier designs and report suitable options for onboarding or recognition.

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Check for existing credentials when a Zendesk user is created

Search Certifier credentials for a new Zendesk user before starting another credential workflow.

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Issue a resolution credential after a Zendesk ticket arrives

Use a new Zendesk ticket to create, issue, and send a Certifier credential when the ticket contains a qualifying recognition request.

View example

Send a published Certifier credential from a Zendesk request

When a ticket requests delivery of an already published credential, send it through Certifier after checking the request details.

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Review Certifier interactions linked to a Zendesk ticket

Use a new ticket to retrieve relevant Certifier credential interactions and summarize the activity for the support team.

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List Certifier credentials for ticket based credential audits

When a Zendesk ticket requests an audit, retrieve Certifier credentials and summarize the relevant records.

View example

Find a Certifier design for a Zendesk ticket request

When a ticket asks for a new certificate or badge format, list Certifier designs and summarize suitable options.

Supported Triggers and Actions

Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.

Zendesk triggers

Certifier actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Send a Credential

Tool to send a published credential via email. use after confirming the credential is published.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Create, issue, and send credential

Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.

ActionInstant

New User Created

Triggered when a new user is created in Zendesk.

TriggerInstant

List Credential Interactions

Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.

ActionInstant

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

TriggerPolling

List Credentials

Tool to list credentials. use after authentication to retrieve paginated credentials.

ActionInstant

List Designs

Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.

ActionInstant

List Groups

Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).

ActionInstant

Trigger Types

Four ways to start an automation.

A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.

Integration triggers

Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.

New Notion pageStripe chargeCalendar event

Webhook triggers

A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.

Any HTTP POSTCustom backendIoT event

Works with

ZapierPipedream

Most used

Recurring triggers

Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.

Daily · 8:00HourlyWeekdays only

Coming soon

Database triggers

Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.

Row insertedValue > limitQuery match

Why AI automation

Classic automation breaks. AI adapts.

Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.

Classic automationAI automation

Cost

$ · pay per run

$$ · AI models per run

Reliability

Breaks on schema change

Adapts to format changes

Setup

Click 8 dropdowns

Describe it in English

Handles fuzzy

Hard-coded fields only

Reads intent, summarises

Human in loop

Bolted on

Built in · approval inbox

Maintenance

You own every break

Self-heals · we own it

Ease of use

Describe it. Notis builds it.

Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.

You · in the Notis Builder

NEW

“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”

Notis built this automation:

TriggerRow added to "Q4 OKRs"

Condition✦Status = "Blocked"

AI step✦Summarise the blocker in plain English

ActionDM the row owner with summary

Timeout✦No reply in 24h → ping you

Observability

Watch every run.

Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.