Route new users to the right credential group
Give every new user a clear destination for onboarding credentials.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Why this helps
Teams waste time checking group lists before they can decide which credential program fits a new user.
- Surface available credential groups quickly
- Reduce onboarding decisions held in inboxes
- Create a repeatable routing report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation that reviews each new Zendesk user and retrieves Certifier groups relevant to the onboarding context.
- 3Pick New User Created as the trigger.
- 4Choose a report channel and test with one real user event.
- 5
Questions about this workflow
Does this create a credential automatically?
No. This workflow lists groups and reports the result so you can decide the next step.
What if the user context is incomplete?
Ask Notis to report the missing context instead of guessing a group.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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