Answer design requests from your Zendesk queue
Give design requesters useful Certifier options without a separate catalog search.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
Why this helps
Design questions sit unresolved because support teams must search the credential catalog manually.
- Respond to design requests faster
- Keep catalog research tied to the ticket
- Give requesters a concise option list
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation that reviews design related tickets, lists Certifier designs, and summarizes options relevant to the request.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one real design request.
- 5
Questions about this workflow
Does this create a new design?
No. It lists available designs for review.
What if the ticket lacks design criteria?
Tell Notis to report the missing criteria instead of selecting arbitrarily.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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