Route credential requests to Certifier groups
Move group selection forward while the request context is still in the ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Why this helps
Requests stall when nobody knows which Certifier group should receive the next credential action.
- Reduce delays in credential routing
- Keep group research connected to requester context
- Make handoffs easier to review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation that reviews each new ticket, retrieves Certifier groups, and reports groups that fit the stated request.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real request ticket.
- 5
Questions about this workflow
Will it issue the credential after finding a group?
No. This workflow reports group options so the next action can be reviewed.
What if no group clearly fits?
Tell Notis to report that no confident match was found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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