Turn new Zendesk users into credential recipients
Welcome new users with a credential while the details are fresh in Zendesk.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Why this helps
New users often wait for manual onboarding follow-up, and credential requests get lost between support and operations.
- Reduce manual onboarding work
- Send credentials while user details are current
- Keep credential delivery consistent
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation and describe that each new Zendesk user should receive a credential when recipient details and a Certifier group are available.
- 3Pick New User Created as the trigger.
- 4Choose where Notis should send run reports, then test with one real new user.
- 5
Questions about this workflow
What if the new user lacks an email address?
Tell Notis to skip issuing and report the missing recipient detail for follow-up.
Can this use an existing Certifier group?
Yes. Include the group requirement in the instruction and let the automation use the available group.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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