Check credential history before issuing again
Know whether a new Zendesk user already has a relevant credential before you act.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
Why this helps
Duplicate credentials create confusion when prior awards are hard to find during onboarding.
- Reduce duplicate credential issuance
- Make prior awards visible to onboarding teams
- Create an auditable lookup report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation that lists Certifier credentials and checks for a relevant match for each new Zendesk user.
- 3Pick New User Created as the trigger.
- 4Choose a report channel and test with one real user event.
- 5
Questions about this workflow
What happens when a match is found?
Tell Notis to report the match and stop before issuing another credential.
Can it search all credentials?
It can retrieve paginated credentials and summarize the results available to the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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