Send published credentials from support tickets
Resolve credential delivery requests from the same queue where they arrive.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Why this helps
Published credentials sit unsent when delivery requests remain buried in support tickets.
- Clear delivery backlog faster
- Reuse published credentials safely
- Keep ticket driven work visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation that identifies tickets requesting a published credential, confirms the credential is published, and sends it by email.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real delivery request.
- 5
Questions about this workflow
Does this publish the credential?
No. It sends a credential only after the instruction confirms it is already published.
What if publication cannot be confirmed?
Tell Notis to stop and report that confirmation is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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