Keep credential follow-up from going stale
Use a recurring review to surface interaction activity that needs a Zendesk response.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
Why this helps
Credential follow-up goes stale when interaction checks depend on someone remembering to revisit each case.
- Create a reliable review rhythm
- Surface unresolved interaction activity
- Reduce forgotten follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Certifier once in the Notis portal.
- 2Create an automation that reviews the Zendesk follow-up context you provide, retrieves relevant Certifier interactions, and reports items needing attention.
- 3Pick a recurring schedule as the trigger.
- 4Choose where run reports go and test with one real credential case.
- 5
Questions about this workflow
Does the schedule automatically read every Zendesk ticket?
The instruction must define the Zendesk context or case list available to the run.
Can it send credentials?
No. This workflow reviews interactions and reports follow-up items.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Certifier. A trigger fires from one place; an action lands in another.
Zendesk triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New User Created
Triggered when a new user is created in Zendesk.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Zendesk and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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