Connect Zendesk to Botsonic
When something happens in Zendesk, Notis takes the next step in Botsonic. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Zendesk to Botsonic
Audit Botsonic bots when a Zendesk user is created
When Zendesk creates a user, review the current Botsonic bot roster and report which bots are available for that audience.
Review Botsonic FAQs for new Zendesk users
When a Zendesk user is created, retrieve Botsonic FAQs and flag answers that may need attention for the new customer segment.
Review Botsonic starter questions for new users
When Zendesk creates a user, list Botsonic starter questions and identify prompts that could improve first contact.
Check Botsonic conversations after a new Zendesk user
When a Zendesk user is created, retrieve Botsonic conversations and summarize patterns that may affect onboarding.
Inspect Botsonic assets for a new Zendesk user
When a new Zendesk user is created, retrieve all Botsonic bot data for an asset and knowledge coverage check.
Upload ticket referenced URLs to Botsonic
When a Zendesk ticket includes approved documentation URLs, bulk upload those URLs to Botsonic for training.
Remove outdated Botsonic data from a Zendesk ticket
When a ticket identifies obsolete Botsonic data and supplies its identifier, delete that data after confirming the request.
Remove a Botsonic file named in a Zendesk ticket
When a Zendesk ticket requests removal of a specific uploaded file and includes its file ID, delete it from Botsonic.
Delete a stale Botsonic starter question from a ticket
When a Zendesk ticket identifies an obsolete starter question and its ID, remove it from Botsonic after confirmation.
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botsonic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New User Created
Triggered when a new user is created in Zendesk.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
Automations
Inbox
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Zendesk and Botsonic
Connect any two apps with Notis in the middle.
Zendesk and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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