Match Zendesk ticket topics to Botsonic bots
Make routing decisions with a current view of the bots your team actually operates.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Why this helps
Routing becomes slower when bot ownership and coverage are scattered across memory and documents.
- Retrieve the current bot roster
- Give triage a consistent routing reference
- Reduce back and forth over bot ownership
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botsonic once in Notis.
- 2Create an automation for ticket bot routing context.
- 3Tell Notis to retrieve all Botsonic bots and summarize which existing bot appears relevant to each new ticket.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one representative ticket.
Questions about this workflow
Does it move the ticket between bots?
No. It provides routing context for your support process.
What if no bot fits?
The report can state that no existing bot appears relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botsonic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New User Created
Triggered when a new user is created in Zendesk.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Zendesk and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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