Use Botsonic conversations to triage Zendesk tickets
Add conversation context to ticket triage without opening another review queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Why this helps
A ticket may be one example of a broader issue, but finding related bot conversations takes time.
- Find related conversation themes
- Add context to support triage
- Reduce manual transcript searching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botsonic once in Notis.
- 2Create an automation for ticket conversation review.
- 3Tell Notis to retrieve Botsonic conversations and summarize threads related to the new ticket issue.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one representative ticket.
Questions about this workflow
Can it identify exact matching conversations?
It can summarize relevant results returned by the Botsonic conversation action; matching depends on available data and your instruction.
Does it change the Zendesk ticket?
No. It produces a report for your triage process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botsonic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New User Created
Triggered when a new user is created in Zendesk.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Zendesk and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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