Retire obsolete Botsonic starter questions
Keep opening prompts current when support flags one that no longer helps customers.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
Why this helps
Stale starter questions can misdirect customers until someone manually finds and removes them.
- Convert support findings into prompt maintenance
- Require the exact starter question ID
- Reduce stale opening experiences
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botsonic once in Notis.
- 2Create an automation for starter question retirement.
- 3Tell Notis to delete a Botsonic starter question only when the ticket includes its confirmed ID and explicit removal request.
- 4Pick New Zendesk Ticket as the trigger.
- 5Select a report channel and test with one controlled ticket.
Questions about this workflow
Will it remove similar questions too?
No. It should act only on the specifically identified starter question.
Can the ticket request a replacement?
The delete action removes the question; handle any replacement in a separate approved workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botsonic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New User Created
Triggered when a new user is created in Zendesk.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Connect any two apps with Notis in the middle.
Zendesk and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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