Remove a specific Botsonic upload from a ticket
Handle precise file retirement requests while the ticket context and identifier are together.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Why this helps
Uploaded files can remain in bot repositories after support discovers they are outdated or incorrect.
- Centralize file removal requests
- Use the file ID supplied in the ticket
- Create a clear report of the deletion attempt
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botsonic once in Notis.
- 2Create an automation for confirmed uploaded file removal.
- 3Tell Notis to delete the Botsonic uploaded file only when the ticket contains a confirmed file ID and explicit approval.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one controlled ticket.
Questions about this workflow
Can it guess the file ID?
No. The ticket must provide a confirmed file identifier.
What happens when approval is missing?
The workflow should report that the file was not deleted.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botsonic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New User Created
Triggered when a new user is created in Zendesk.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Get All Bot Data
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Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Zendesk and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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