Connect Zendesk to Contentful graphql
When something happens in Zendesk, Notis takes the next step in Contentful graphql. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Zendesk to Contentful graphql
Enrich new Zendesk tickets with Contentful incident context
When a Zendesk ticket arrives, query Contentful for the relevant incident or status entry and include the latest context in the run report.
Find a Contentful help article for each new ticket
Query Contentful when a Zendesk ticket is created and return the most relevant published help content for the responder.
Check release notes before answering Zendesk tickets
For each new ticket, query Contentful release notes and report product changes that may explain the customer's issue.
Look up account context for new Zendesk users
When a Zendesk user is created, query Contentful for matching account or plan documentation and report useful context.
Recommend onboarding content for new Zendesk users
Query Contentful for onboarding guides that fit a newly created Zendesk user and report a concise recommended path.
Retrieve a valid Contentful token for ticket research
When a ticket arrives, retrieve a Contentful CMA token so a downstream research prompt can use current authorization.
Prepare Contentful authorization for new user follow-up
Retrieve a Contentful CMA token when a Zendesk user is created so a secure follow-up process can access approved content.
Run a persisted Contentful query for every new ticket
Use a registered persisted GraphQL query to fetch structured support context by hash when a Zendesk ticket is created.
Run a persisted onboarding query for new users
Execute a registered Contentful persisted query when a Zendesk user is created and return structured onboarding content.
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful graphql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New User Created
Triggered when a new user is created in Zendesk.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Zendesk and Contentful graphql
Connect any two apps with Notis in the middle.
Zendesk and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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