Find the right Contentful API guide for technical tickets
Help technical support find the exact implementation guidance faster.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Technical tickets take longer when responders search scattered developer documentation by hand.
- Reduce technical research time
- Surface precise documentation
- Improve developer support
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Contentful graphql once in Notis.
- 2Create an automation for API guide lookup.
- 3Tell Notis to query Contentful for developer guides matching the ticket and summarize prerequisites and relevant sections.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one real ticket.
Questions about this workflow
Can it identify version-specific guides?
Yes, when the ticket and Contentful content include version details.
Will it execute API calls?
This workflow only queries Contentful documentation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful graphql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New User Created
Triggered when a new user is created in Zendesk.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.