Find segment-specific Contentful content for new users
Start onboarding with content that fits the customer in front of you.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Generic resources create extra questions because they do not match the user's context.
- Personalize onboarding
- Improve resource relevance
- Reduce follow-up questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Contentful graphql once in Notis.
- 2Create an automation for segment content discovery.
- 3Tell Notis to query Contentful for entries matching the new user's segment or use case and summarize the best resources.
- 4Pick New User Created as the trigger and select a report destination.
- 5Test with one real user.
Questions about this workflow
What user information can it use?
Use the attributes included in the Zendesk user event and available to your prompt.
Does it alter user data?
No. It only returns matching Contentful content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful graphql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New User Created
Triggered when a new user is created in Zendesk.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.