Retrieve product FAQs with a persisted Contentful query
Put trusted product answers beside every incoming support question.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Why this helps
Support teams repeat manual FAQ searches even when the same structured content is requested often.
- Speed up common answers
- Use consistent source content
- Reduce repetitive searching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Contentful graphql once in Notis.
- 2Create an automation for persisted FAQ retrieval.
- 3Tell Notis to run the registered FAQ query by hash with ticket variables and summarize the best matching entries.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Does this draft a customer reply?
No. It returns FAQ content for your team to use.
Can I add the full query on first call?
Yes, include the query text on the first persisted query call.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful graphql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New User Created
Triggered when a new user is created in Zendesk.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.