Add Contentful incident context to new Zendesk tickets
Give every new support ticket the product context your team needs to respond quickly.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Support replies slow down when agents must search a separate CMS for current incident details.
- Reduce tab switching
- Give agents current incident details
- Speed up first responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Contentful graphql once in Notis.
- 2Create an automation named for ticket incident context.
- 3Tell Notis to query Contentful for matching incident entries and summarize the relevant status for each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real ticket.
Questions about this workflow
Does this change the Zendesk ticket?
No. This workflow queries Contentful and reports the matching context for your team.
What if no incident entry matches?
Ask Notis to report that no matching Contentful entry was found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful graphql. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New User Created
Triggered when a new user is created in Zendesk.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.