Connect Zendesk to Chatbotkit

When something happens in Zendesk, Notis takes the next step in Chatbotkit. Describe what you want in plain English, or start from one of the examples below.

When this happens · Trigger

Do this · Action

Build an automation Browse examples

Examples

Ways Notis can move work from Zendesk to Chatbotkit

View example

Send new Zendesk tickets to Chatbotkit for an instant customer reply

When a Zendesk ticket arrives, send its context to a Chatbotkit conversation and return the bot reply for agent follow up.

View example

Pull Chatbotkit message history for Zendesk ticket context

When a Zendesk ticket is created, retrieve the related Chatbotkit conversation messages so agents have the full bot interaction context.

View example

Start a Chatbotkit welcome conversation for every new Zendesk user

When Zendesk creates a user, send a personalized welcome message through a designated Chatbotkit conversation.

View example

Find the right Chatbotkit bot for each new Zendesk ticket

When a ticket arrives, list available Chatbotkit bots so Notis can recommend the best bot for the issue.

View example

Find related Chatbotkit conversations from a new Zendesk ticket

When a ticket is created, search Chatbotkit conversations for related threads and return likely matches for the support team.

View example

Check Chatbotkit datasets when a Zendesk user is created

When a new Zendesk user appears, list Chatbotkit datasets and identify which knowledge source best supports their onboarding needs.

View example

Audit Chatbotkit integrations when a Zendesk ticket arrives

When a ticket is created, list Chatbotkit integrations and flag the support channel integrations relevant to the issue.

View example

Review Chatbotkit skillsets for new Zendesk users

When a Zendesk user is created, list Chatbotkit skillsets and recommend the reusable capabilities that fit their onboarding path.

View example

Check Chatbotkit token coverage for new Zendesk tickets

When a ticket arrives, list Chatbotkit tokens and report whether the relevant support automation has an available credential.

Supported Triggers and Actions

Notis builds workflows that link Zendesk to Chatbotkit. A trigger fires from one place; an action lands in another.

Zendesk triggers

Chatbotkit actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Complete Conversation

Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Create Integration

Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.

ActionInstant

New User Created

Triggered when a new user is created in Zendesk.

TriggerInstant

Create Skillset

Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.

ActionInstant

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

TriggerPolling

List Bots

Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.

ActionInstant

List conversation messages

Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.

ActionInstant

List Conversations

Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.

ActionInstant

List Datasets

Tool to list datasets. use when you need to browse or paginate through available datasets.

ActionInstant

List Integrations

Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.

ActionInstant

Trigger Types

Four ways to start an automation.

A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.

Integration triggers

Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.

New Notion pageStripe chargeCalendar event

Webhook triggers

A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.

Any HTTP POSTCustom backendIoT event

Works with

ZapierPipedream

Most used

Recurring triggers

Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.

Daily · 8:00HourlyWeekdays only

Coming soon

Database triggers

Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.

Row insertedValue > limitQuery match

Why AI automation

Classic automation breaks. AI adapts.

Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.

Classic automationAI automation

Cost

$ · pay per run

$$ · AI models per run

Reliability

Breaks on schema change

Adapts to format changes

Setup

Click 8 dropdowns

Describe it in English

Handles fuzzy

Hard-coded fields only

Reads intent, summarises

Human in loop

Bolted on

Built in · approval inbox

Maintenance

You own every break

Self-heals · we own it

Ease of use

Describe it. Notis builds it.

Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.

You · in the Notis Builder

NEW

“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”

Notis built this automation:

TriggerRow added to "Q4 OKRs"

Condition✦Status = "Blocked"

AI step✦Summarise the blocker in plain English

ActionDM the row owner with summary

Timeout✦No reply in 24h → ping you

Observability

Watch every run.

Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.