Welcome every new Zendesk user with Chatbotkit
Turn account creation into a useful first conversation automatically.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
New users receive inconsistent onboarding because welcome messages are easy to forget during busy weeks.
- Deliver a consistent first touch
- Surface common onboarding questions early
- Save manual welcome effort
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatbotkit in Notis once.
- 2Create an automation for new user welcomes.
- 3Describe the welcome message, include the user details available from Zendesk, and tell Notis to send it to the chosen Chatbotkit conversation.
- 4Pick the New User Created trigger and select a report channel.
- 5Test with one newly created user record.
Questions about this workflow
Can the welcome message include user fields?
Yes, instruct Notis to use the fields available in the Zendesk event payload.
Can each user get a separate conversation?
Use a conversation id strategy you provide, such as a stored id or an existing Chatbotkit routing convention.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatbotkit. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New User Created
Triggered when a new user is created in Zendesk.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Zendesk and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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