Bring Chatbotkit conversation history into every ticket review
See what the bot already said before deciding what support should do next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
Why this helps
Agents lose time hunting through chatbot transcripts before responding to a ticket.
- Reduce duplicate questions to customers
- Give agents complete conversation context
- Speed up escalation decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatbotkit in Notis once.
- 2Create an automation for transcript retrieval.
- 3In one instruction, tell Notis to read the Chatbotkit conversation id in each new ticket and return the latest messages with a short context summary.
- 4Choose the New Zendesk Ticket trigger and a report destination.
- 5Test using a ticket that includes a Chatbotkit conversation id.
Questions about this workflow
Does this change the Chatbotkit conversation?
No. It only lists messages and returns the retrieved context.
Can it fetch multiple pages of messages?
Yes, ask Notis to continue pagination until the requested history range is covered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatbotkit. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New User Created
Triggered when a new user is created in Zendesk.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Zendesk and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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