Turn new Zendesk tickets into Chatbotkit assisted replies
Give every new ticket a fast, consistent first response with Chatbotkit.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Support tickets wait in queues while founders switch between Zendesk and chatbot tools to draft replies.
- Draft replies without leaving the support workflow
- Keep response tone consistent
- Reduce time spent re reading ticket history
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatbotkit in Notis once.
- 2Create an automation and name it for ticket reply drafting.
- 3Tell Notis to send each new ticket summary and customer message to the chosen Chatbotkit conversation, then return the bot reply.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one real ticket and review the returned reply.
Questions about this workflow
Can this send the reply directly to the customer?
The workflow returns the Chatbotkit reply for review. Sending it in Zendesk would require a separate Zendesk action.
What if no conversation id is available?
Provide a default Chatbotkit conversation id or include the id in the ticket context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatbotkit. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New User Created
Triggered when a new user is created in Zendesk.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Zendesk and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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