Check Chatbotkit access before ticket automation runs
Catch access gaps before they stall a support handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Tokens
Tool to retrieve a list of all api tokens. use when you need to audit or manage existing tokens.
Why this helps
A support workflow can fail silently when the needed Chatbotkit token is missing or unavailable.
- Surface access gaps early
- Reduce failed handoffs
- Make support automation readiness visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Chatbotkit in Notis once.
- 2Create an automation for support access checks.
- 3Tell Notis to list Chatbotkit tokens and report whether the token coverage appears sufficient for the new ticket workflow.
- 4Pick the New Zendesk Ticket trigger and choose where reports go.
- 5Test with one ticket and verify the report contains no secret token values.
Questions about this workflow
Will the report expose token secrets?
No. Ask Notis to report token presence and metadata without revealing secret values.
Does this rotate or create tokens?
No. The action only lists existing tokens.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Chatbotkit. A trigger fires from one place; an action lands in another.
Zendesk triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New User Created
Triggered when a new user is created in Zendesk.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Zendesk and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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