Check trusted email entries from Slack
Verify whether an email or domain is on the Helpdesk trusted list.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Trusted Emails
Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
Why this helps
Uncertainty about a trusted sender can create extra checking and delay a support decision.
- Makes the trusted email list easier to consult
- Helps verify a sender or domain during triage
- Reduces repeated settings checks
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once.
- 2Create an automation in the portal or ask Notis to set it up using plain language.
- 3Use one instruction asking Notis to check Helpdesk trusted emails or domains against the sender mentioned in a Slack message and summarize any match.
- 4Select the Slack channel message trigger and choose the run-report channel.
- 5Test with a real Slack question about a known trusted address or domain.
Questions about this workflow
Does this add an address to the trusted list?
No. It retrieves trusted emails or domains for review and does not change the list.
Can it check either an address or a domain?
Yes. The Helpdesk action retrieves trusted email addresses or domains, so the prompt can ask Notis to compare the Slack detail with the list.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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